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Business Systems Coordinator -- Finance & Administration Division Job Details

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Employer:  Rainforest Alliance.
Categories:  Finance/Accounting
Travel Required:  5-15%
Job Type:  Full Time
Preferred Degree:  Bachelors
Experience Required:  2-3 years
State/Province:  NY - New York
City:  New York
Salary:  non-disclosed
Job Description: 

Reports To: 

Director, Global IT and US Facilities -- Finance & Administration Division
Job Opportunities
United States - New York, NY

The Rainforest Alliance is an international nonprofit organization that works to conserve biodiversity and ensure sustainable livelihoods by transforming land-use practices, business practices and consumer behavior.  Based in New York City, with offices throughout the United States and worldwide, the Rainforest Alliance works with people whose livelihoods depend on the land, helping them transform the way they grow food, harvest wood and host travelers.

Position Summary: 

The Business Systems Coordinator (BSC) will be responsible for interacting directly with business users to understand and document business processes, gather business requirements, and facilitate system design activities. S/he will work closely with staff to examine existing business models and data/workflows and also assist in creating new ones. In addition, s/he will be responsible for designing and implementing improved IT solutions primarily in Sharepoint based on these data/workflows. The BSC will provide workflow and system use analysis; train (both virtually and on-site); write reports; write documentation for systems support & enhancement; function as a conduit for information/feedback about user needs; and conduct user testing. S/he will also ensure that the future technology solutions employed by Rainforest Alliance function optimally and are utilized effectively. S/he will function as an administrator for organization-wide business applications, coordinate user training for business systems, provide data management and reporting services, and facilitate communication between end users, management staff, programmers and vendors.



  • Serve as first point of contact for assigned business stakeholders and quickly get up to speed with key business issues and priorities;
  • Proactively communicate and collaborate with business stakeholders to analyze information needs and functional requirements and deliver the following artifacts as needed: (Business Requirements Document, Functional Specifications, Process Maps, Use Cases, Entity Relationship Diagrams, GUI, Screen and Interface designs, Test Scripts);
  • Work with business contacts to facilitate, develop, and improve business processes, and help the business understand potential technology solutions;
  • Serve as a liaison between the business and technical teams in order to translate user requirements into system specifications;
  • Collaborate with developers and provide detailed functional specifications to technical team;
  • Simplify complex business problems through innovative process re-engineering;
  • Assist in the preparation of project plans outlining expected tasks and activities;
  • Participate in the review of detailed technical designs; and
  • Create test scripts and conduct user acceptance testing.

General Business System Support

  • Trouble-shoot and resolve technical issues related to data management;
  • Serve as the backup technical liaison to software vendors, implementers and consultants for all business technology solutions and related projects;
  • Work directly with users in support of reporting metrics across the organization; and
  • Other duties as assigned. 
  • Bachelor’s Degree in IT or related field required;
  • Minimum 2 years of professional and relevant work experience;
  • 1-2 years Sharepoint Administrator experience preferred;
  • Strong computer skills (MS Excel and Access);
  • Strong data management skills and best practices experience;
  • Experience in business analysis;
  • Project management experience with standardized project management methodologies;
  • Experience in providing hands-on IT customer support;
  • Excellent oral, written and presentation communication skills;
  • Experience working with cross functional teams and global users to provide ongoing support;
  • Ability to manage multiple projects/tasks across different programs and departments;
  • Self starter with the ability to prioritize and work independently or in a team environment;
  • Strong interpersonal skills to build relationships with user groups;
  • Ability to communicate effectively with technical as well as non-technical staff;
  • Bilingual English/Spanish a plus;
  • Nonprofit background a plus; and
  • Ability and willingness to travel 15 percent of the time. 

Commensurate with experience. Competitive benefits package provided.


Send resume, cover letter and salary history to Human Resources, Rainforest Alliance, 665 Broadway, Suite 500, New York, NY 10012. Fax: 212-677-2187. Email:

The Rainforest Alliance is an equal opportunity employer.

Other languages:  Spanish

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