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Receptionist/Front Desk Coordinator Job Details

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Employer:  Wildlife Center of Virginia.
Categories:  Admin/Support
Other
Travel Required:  None
Job Type:  Full Time
Preferred Degree:  None
Experience Required:  2-3 years
State/Province:  VA - Virginia
City:  Waynesboro
Salary:  non-disclosed
Job Description: 

The Receptionist/Front Desk Coordinator represents the Wildlife Center of Virginia, the nation’s leading wildlife hospital, to the general public, often serving as the first staff member to interact with individuals who contact the Center by telephone or email or who visit the Center.  The Center is currently seeking applications for a full-time Receptionist.

Responsibilities 
Answer telephone calls and general emails to the Center.  Provide accurate, timely, informative, and compassionate information to individuals who contact the Center with questions about wildlife and wildlife-health issues.  Help individuals assess the appropriate course of action/treatment for dealing with an animal with a medical emergency.  Research and update information on wildlife and wildlife-health issues.  Serve as the Center’s telephone operator, screening and transferring incoming calls to appropriate staff members.

Admit wild animals that are brought to the Center as patients. Take animals into the Center’s medical clinic and alert staff to medical needs.  Work with the individual(s) admitting or transporting the animal to collect information that will help the Center’s veterinary staff in treatment and release/relocation decisions.  Respond to inquiries about the status of patients that have been admitted for treatment.

Enter intake information into the Center’s patient data base.  Access the data base to respond to public inquiries about patients.

Working with the Center’s Office Manager, some general support of the Center, including ordering supplies; limited on-site retail sales [including fulfillment and inventory responsibilities]; distribution of inter-office memos, weekly updates, and meeting agenda; photocopying; back-up support for the Center’s administrative, outreach, development, and veterinary staff. 

Other duties/responsibilities as assigned.

Requirements
- Customer service experience required.
- Experience in a medical or hospital setting preferred.
- Commitment to wildlife, conservation, and the environment.
- Strong computer experience.
- Excellent interpersonal and communication skills.
- Ability to set priorities, meet deadlines and accomplish established goals.
- Ability to organize and advance multiple projects simultaneously.
-  Must be reliable, self-sufficient, responsible, enthusiastic, unflappable, and adaptive.
-  Able to work calmly under pressure, and in a busy office environment.
-  Ability to work as a team player.
-  Professional appearance, both in person and on the telephone.

TO APPLY:  Please send cover letter, resume, and salary expectations to Office Manager, P.O. Box 1557, Waynesboro, VA 22980 or to humanresources@wildlifecenter.org.

01/24/2012

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