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IT Support Technician Job Details

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Employer:  Alliance to Save Energy.
Categories:  IT/Web/Technology
Travel Required:  None
Job Type:  Full Time
Preferred Degree:  Bachelors
Experience Required:  2-3 years
State/Province:  DC - District of Columbia
City:  Washington
Salary:  $45000 - $50000 plus full benefits package
Job Description: 

The IT Support Technician position will support approximately 100 users, 75 onsite and 25 remote. Basic server administration will also be required. Candidates must have diverse IT industry knowledge, good listening skills, attention to detail, and follow thru skills.

Responsibilities:

  • Troubleshooting hardware such as workstations, fax machines, and printers.
  • Install, configure, and support Windows XP, 7 and Server 2008 operating systems.
  • Install and support applications including Microsoft Office.
  • Maintain equipment inventory.
  • Communicate with third-party vendors regarding warranties and service.
  • Add/delete/maintain email addresses, distribution lists, and access IDs.
  • Perform customer-focused training of end-users as needed.
  • Maintain the tracking system for IT problems and requests.
  • Diagnose common computer network problems.
  • Assist with the support of servers, cell phones, and the office phone system.

Requirements

  • Bachelors Degree
  • 1-2 years experience in IT
  • Microsoft certification preferred but not required
  • Ability to prioritize and handle multiple projects
  • Good customer support skills
  • Ability to troubleshoot and work independently
  • Proficient with Microsoft Office suite
  • Working knowledge of Windows XP, 7 and Server 2008
  • Knowledge of computer hardware
  • Understanding of network environment
  • Understanding of local PC file & folder structure and AD
  • Understanding of Mobile Devices and the technologies
  • Ability to solve complex problems, applies deductive reasoning, and weighs various pieces of information to accurately identify and understand the problem.
  • Physically agile, can lift at least 50 lbs

The Alliance to Save Energy is seeking an IT Technician to help support our staff. This is a great opportunity to gain experience in the IT Support/Admin arena. We are looking for an individual who is eager to learn in return for hands on experience. Ability to work well with people is a requirement as we put a high value on good customer service. This position could eventually require the ability to manage all aspects of a small-medium IT network.

Salary Range $45000 - $50000 plus full benefits package.

To apply, please email or fax a resume, cover letter to:
ATTN: IT Support Technician
itjob@ase.org

01/23/2012

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