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Mass Audubon. |
| Categories: | IT/Web/Technology |
| Travel Required: | 16-25% |
| Job Type: | Full Time |
| Preferred Degree: | Bachelors |
| Experience Required: | 2-3 years |
| State/Province: | MA - Massachusetts |
| City: | Lincoln |
| Salary: | non-disclosed |
| Job Description: |
This entry-level position is charged with helping support Mass Audubon’s technology users in acquiring, installing, and using the tools necessary to perform their jobs effectively in the support of Mass Audubon’s mission. This position is in our User Services area and reports to the Manager of User Services. The User Services staff provides support for 300+ desktops, laptops and various technology hardware, 300+ users, 25+ field site servers and networks, all located across Massachusetts. Duties include installing software, hardware and related updates in a Windows environment. Assist with user setup, training and orientation. Monitor the IT Helpline phone and email to provide timely support of user inquiries on a daily basis. Qualifications: The ideal candidate would possess knowledge of, or at least be familiar with, a broad range of technology hardware and software, including Window XP and 7 operating systems, applications such as Word, Excel, PowerPoint, Publisher, and Outlook 2007 and have a basic understanding of networking and wireless technology. Strong customer service skills are a must. Candidate should thrive both in a team environment and be able to work independently. Frequent travel to our staffed sanctuaries across the state is mandatory, as is “on-call” weekend support on a rotational basis with other IT Staff. A college degree is preferred, but comparable work experience would be considered. To inquire about this position: No phone calls, please. |
| Post Date: | 12/05/2011 |
