| Job Description: |
The Lodge Manager oversees the guest services, custodial housekeeping, and program areas of operations at the Highland Center. Reporting to the Highland Center Director, the Lodge Manager will provide top quality service while fulfilling the needs of guests in this busy outdoor program center. The Lodge Manager supervises a staff of up to 24 employees including year staff employees, seasonal staff and AMC volunteers. This position requires management level experience in lodging operations, programs. Computer expertise, attention to detail, superior oral and written communication skills, time management, interpersonal skills, long and short term planning skills, budgeting, diplomacy and flexibility are all important skills to be successful in this position. This is a full time, year round exempt salaried position with excellent benefits.
Responsibilities
Manage and supervise the Lodge Guest Services staff and any volunteers as assigned to the Highland Center, with overall responsibility for guest and staff lodging operations
Manage and supervise the Housekeeping and Custodian staff, assuring high standards of cleanliness and customer service
Manage and supervise the Food Service staff, with overall responsibility for the quality of food service
Manage and supervise the Highland Center Hospitality Coordinator, ultimately responsible for quality of all events and group activities held at the Highland Center
Manage and staff the Crawford Notch Depot from May 15th - October 15th
Coordinate with the AMC maintenance and construction staff all daily and annual maintenance and capital projects at the Highland Center
Coordinate with the Retail Manager on the appearance of the store, stocking, seasonal changes, retail displays, merchandising, ticketing, retail trainings, and general upkeep of both the Highland Center and the Crawford Notch Depot retail stores
Manage all money handling and security issues at the Highland Center. Work with the North Country Business office to resolve concerns and follow procedures.Promote AMC membership to all guests and day visitors
Promote the AMC mission through lobby displays, handouts, programs, and interaction with guests
Manage all Highland Center vehicles
Maintain a consistent "manager on duty" program
Work with the marketing department and the sales department to develop monthly program themes and specialty events for the Highland Center
Coordinate and lead Highland Center manager and staff meetings
Respond to any guest concerns, complaints, or comments in a friendly and professional manner
Communicate changes in policies, rates, and accounting errors to the business manager as they arise
Perform all other duties within the AMC as assigned.
Employment Qualifications
At least 5 years of work experience in lodging operations and/or hospitality experience is required.
A B.A/B.S. in an appropriate field of study, or equivalent experience.
Practical and academic background in computers is required.
Excellent customer service skills and ability to lead and inspire quality service.
Ability to travel to all AMC destinations.
Strong organizational and written/verbal communication skills.
A minimum of 4 years successful experience supervising a staff of 10 or more required.
Excellent communication skills and the ability to work well with people of different backgrounds strongly preferred.
Ability to assist with the coordination and delivery of adventure programs.
Certified in WFA and CPR or ability to obtain certification.
Knowledge of the White Mountain National Forest and surrounding area is strongly preferred.
Physical Abilities required: work is performed in a standard office setting: must be able to walk, stand, sit and operate office equipment. Must be able to lift 25 pounds from floor to waist height.
The Appalachian Mountain Club has zero tolerance for child abuse or placing children in danger. The AMC requires all employees who work in a program or facility which serves children, disabled persons, or the elderly to have a criminal record check performed on their name.
To Reply
Please send resume, cover letter and salary requirements to:
Vincent C. Spiotti
Highland Center Director
AMC Highland Center at Crawford Notch
Route 302
Bretton Woods, NH 03575
603-278-3814
E-mail: amcjob180@outdoors.org
Benefits of Working With the AMC
The AMC offers a great benefits package! Here is a partial list that highlights some benefits offered for our regular full-time employees. Benefits may vary based on position.
Group Health Plan, 75 percent employer paid.
Group Life Insurance, 100 percent employer paid
Long-Term Disability Insurance, 100 percent employer paid
Vacation, three weeks accrued each year
Holidays, 13 paid holidays/year
Use of AMC Facilities, free and discounted rates
Free AMC membership
The Appalachian Mountain Club is an Equal Opportunity Employer and welcomes diversity in the workplace.
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