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Registration Assistant Job Details

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Employer:  North Cascades Institute.
Categories:  Admin/Support
Other
Travel Required:  None
Job Type:  Full Time
Preferred Degree:  Associate
Experience Required:  2-3 years
State/Province:  WA - Washington
City:  Sedro-Woolley
Salary:  $11 per hour
Job Description: 

North Cascades Institute, a nonprofit environmental education organization, seeks an energetic, detail-oriented person who is customer service minded with well-developed interpersonal skills, strong organizational qualities and the ability to work in a busy office environment. This position reports to the Registrar. The Registration Assistant will provide administrative support to the Registrar on various tasks for registration, programs and administration/operations.

This position is full-time, non-exempt, hourly:
February - October: 8 hours per day, 5 days per week (40 hours/week)
November - January: 8 hours per day, 4 days per week (32 hours/week)

REQUIRED QUALIFICATIONS
- Commitment to superior customer service
- Excellent interpersonal, written, verbal and phone communication skills
- Superior organizational skills, ability in multi-tasking and prioritizing tasks
- Excellent time management and problem solving skills
- Strong attention to detail and ability to work independently
- Two years administrative experience
- Solid computer skills and knowledge of Microsoft Office software
- Must maintain confidentiality of sensitive information
- Criminal history disclosure form and background check is required
- Ability to lift 40 pounds

DESIRED QUALIFICATIONS
- Direct customer service experience (two years)
- Associate college degree or equivalent experience
- Experience with non-profit organizations
- Commitment to mission, vision, and goals of North Cascades Institute

RESPONSIBILITIES
- Respond daily to a large volume of Institute inquiry e-mails.
- Handle heavy volume of incoming calls for Institute's main phone line; provide customers with superior response service, replying directly with information/action or forwarding to applicable Institute lead or department as appropriate.
- Process information requests for catalogs, graduate program applications and general inquiries; enter information in database.
- Register participants for Institute programs, process payments and enter participant information in database. Follow up with confirmation emails and detailed program/excursion information.
- Distribute program materials to participants and contract instructors, process returned documentation.
- Process payments and enter clock hours and credit registration.
- Assist Registrar with administrative tasks, e.g., contract processing.
- Maintain active program files and registration archives.
- Greet visitors to Sedro-Woolley office and provide them with assistance.
- Create and track gift certificates. Process gift cards.
- Provide full coverage for Registrar's desk during his/her absence. Act as backup for the Executive Assistant in his/her absence, including bank deposits.

Compensation
Salary: $11 per hour. Excellent benefits include health, retirement and paid time off.

Application Information
Desired start date: March 1, 2011. Applications will be accepted until position is filled.

To apply, please send letter of interest, resume and three references to:

Registration Assistant
North Cascades Institute
810 State Route 20
Sedro-Woolley, WA 98284

Fax: (360) 856-1934
E-mail: julie_toomey@ncascades.org

 

Post Date:  02/07/2011

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