| Job Description: |
BASIC FUNCTION
Interacts on a daily basis with customers in the field, including cold calling, to evaluate and identify energy saving opportunities. Conducts energy surveys for customer's business using a PDA or tablet. Educates customer about utility programs being offered and other potential rebate opportunities. Obtains signature from customer to authorize installation of energy efficient measures applicable.
DUTIES AND RESPONSIBILITIES
- 1) Identifies key decision makers and educates them about utility program offerings. Must be organized, detailed-oriented and self-motivated to manage schedule, set-up appointments and customer follow-up.
- 2) Conducts energy audits of non-residential and residential buildings as required, that includes but is not limited to identifying existing lighting, HVAC, refrigeration, gas and water using equipment/measures. This information is recorded and stored electronically using intuitive EnerPath software that resides on PDA's and/or tablets. Must have the knowledge base to make equipment recommendations in some circumstances. Must be able to identify potential future leads that could be added to the program.
- 3) Educates customer about general energy saving tips and desired behavioral changes that could be made to save energy. Educates customer on identified equipment change-out opportunities and obtains signature for installation approval. Explains the financial and environmental benefits of proposed changes and collects any customer co-payment and/or deposits needed to proceed. Explains next steps with the installation process, leaving the customer fully aware of what they may expect.
- 4) Attends scheduled department meetings and continued education classes.
- 5) Meets minimal performance and quality standards.
- 6) Responsible for representing ESI in a professional manner and abiding by all safety and employee guidelines.
- 7) Responsible for maintaining and protecting all electronic equipment issued.
ORGANIZATIONAL RELATIONSHIPS
Supervised by: Program Manager
Closely works with: Program Manager
Program Coordinator
Team Leader
RECRUITMENT REQUIREMENTS
2. Able to proficiently use Microsoft Office Suite
3. Strong communication skills with the ability to teach/educate with passion and a strong knowledge base
- 4. Strong organizational skills
- 5. Ability to work effectively in a fast-paced, changing, entrepreneurial work environment
- 6. Ability to work as a productive member of a team with a good team spirit and attitude
- 7. Ability to work a flexible schedule including weekends, nights, evenings and overtime, when necessary
- 8. Ability to work well under pressure while performing multiple tasks
- 9. Must possess a valid driver's license applicable to state laws and dependable transportation
- 10. Past customer service or sales experience preferred
|
