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Membership Operations Manager Job Details

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Employer:  Mass Audubon.
Categories:  IT/Web/Technology
Fundraising/Development
Travel Required:  None
Job Type:  Full Time
Preferred Degree:  Bachelors
Experience Required:  2-3 years
State/Province:  MA - Massachusetts
City:  Lincoln
Salary:  n/a
Job Description: 

Manage the database (Team Approach) related activities of the membership department and participate in a variety of initiatives designed to achieve departmental goals. Assist the Director of Membership with programmatic activities, including mail, email, telemarketing, and sanctuary-based campaigns. Create and maintain queries and reports needed to inform and support strategy, tactics, and income/expense budgets.

Leverage the functionality of the Team Approach database to help achieve departmental objectives and look for opportunities and efficiencies. Develop and implement new business practices, coding structures, and protocols for data integrity, as needed. Train and support membership staff in the ongoing use of the database and any related changes to existing procedures.

Oversee the renewal mail, e-renewal, and premium fulfillment programs. Write and execute queries needed for print/mail production and transmit files in accordance with deadlines and data security protocols. Ensure that quality standards are met and content is current. Maintain requisite analytics and schedules.

As appropriate, work with other departments on the implementation of Team Approach upgrades and enhancements. Assist in the oversight of the operational activities of the membership department and help ensure that production, data security, customer service, and audit compliance objectives are met.

Qualifications: Experience working with enterprise-level membership/fundraising database management systems, including query writing, reporting, trouble-shooting and testing, developing standards and procedures, and user training and support is required. Preference will be given to candidates with experience using Team Approach.

Knowledge of membership programmatic activities (including mail, email, and telemarketing) and operational procedures is highly desirable.

The ideal candidate will enjoy managing multiple priorities, projects, and recurring operations. Excellent organizational, analytical, and communication skills and proficiency in Microsoft Excel are required.

BA/BS degree or equivalent experience required.

Benefits: Full benefits package provided.

To inquire about this position:
Send resume and cover letter to:
Membership Jobs
Mass Audubon
208 South Great Road
Lincoln, MA 01773
membershipjobs@massaudubon.org

 

06/14/2010

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