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Inside Sales/Technical Customer Service Representative Job Details

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Employer:  Unirac, Inc..
Categories:  Sales/Marketing
Travel Required:  5-15%
Job Type:  Full Time
Preferred Degree:  Bachelors
Experience Required:  2-3 years
State/Province:  NM - New Mexico
City:  Albuquerque
Zipcode / Postal Code:  87102
Salary:  DOE plus quarterly benefits
Job Description: 

The ideal candidate will have a strong passion for providing excellent customer service for Unirac Solar PV Mounting Systems.  Experience working on residential and commercial Solar PV projects is highly desired.  A track record of successfully managing multiple requests ranging from order status to technical product questions and responding to clients with a sense or urgency is essential for success in this role.

 

Duties Include:

  • Outbound calls to customers regarding Unirac products and services
  • Manage a wide variety of client requests and coordinate responses
  • Train clients on how to use Unirac systems and tools for ordering, pricing, configuration and support. – webinars & in person.
  • Work closely with sales, technical services and operations to resolve client issues accurately, and in a timely manner.
  • Authoring and proofing training material
  • Travel for trade shows, events and customer calls
  • Track and present performance metrics
  • Support other Unirac team members when needed

 

Requirements:

  • 2+ years in technical or customer service role highly desired
  • 2+ years experience in the Solar PV industry preferred
  • Roofing, HVAC, Electrical Trade experience a plus
  • Mechanical and mathematical aptitude, trigonometry skills are a plus
  • Ability to think in abstract is required
  • Excellent communication skills – verbal and written
  • Proficient with Excel, Word, Outlook and Power Point

 

Contact Phone:  505-462-2142
Fax:  505-243-8834
12/14/2009

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